Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0)
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we had a wonderful experience from the moment we got to the dealership. Eric S. was great. We will definitely recommend it to others.
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Outstanding service! Thank you!
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Even though it has been over a year since I was there to get my machines serviced Cindy remembered who I was and what ATV's I owned :0)
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Always good service. Excellent experience
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Your service associate really made me fill l was at home, everyone in this department should be told well done! I go to many bike shops in my travels, and with out a doubt your store is the best hands down! Also thank Will in parts for me!
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Your personnel in the service Dept are always courteous & helpful to me. They go out of their way to help me keep my service costs reasonable. Many Thanks!
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Will did an excellent job. I like the canter weights when they balanced the front tire instead of the stick ons. Will set an example for every employee.
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Thank you so much, you guys really saved me, flat tire on the road, I was stranded. Thanks!
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"Everyone there is friendly and always willing to help with my bike..." – Tony D.
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"I really want to thank Jesus for helping me out, really showed me all I needed to get. I wan only going to get a helmet and jacket but he showed me I needed more protection even while helping another customer and answering the phone” Cesar R.
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"great store! great people, sales, parts, service they're all the best. I'll always do business with them and recommend cycleplex to anyone." – Larry D.
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"I visited Alamo Cycle Plex on March 19th and received some of the best service ever from Kayla Guajardo. She was extremely courteous to both my wife and I and thoroughly explained the options available to me as a new rider. She was patient and made us feel completely welcome making us comfortable in our purchase. Since this initial experience, I have been back to your store and have received great service from the staff there including Jesus. But above and beyond recognition needs to go to Kayla for her warm, friendly, and courteous attitude. Thanks Kayla and keep up that beautiful smile!" – Louie G.
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"I have now had my motorcycle purchased at Alamo Cycleplex for over a year. Each and every time I have visited the store I have been helped in everyway by a highly trained and professional team member whether it's at sales, parts or service. I have to say Chad Davis does an outstanding job with his staff as well as Tom in parts both a tremendous asset to this store. If needed they will assist you also personally with any concerns. I would like to praise today the outstanding job done on my bike by the service department. A critical performance issue was recommended and explained to me by Pete Crawford on the sales staff . Along with the peace of mind and the performance of my motorcycle now he was right in every aspect of his advice. The guy not only has ridden motorcycles all his life he knows them. Talk with him and he will help you with a purchase or any questions. Again I want to thank Cindy in service and all the techs that work there. Their attention to detail and craftsmanship ,will amaze you. Like Cindy always say's with a smile "Our guys do this all day long" No worries, they will do the job right and get you back on the road." – John R.
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I went on my lunch break to look at helmets. I was greeted by a friendly sales person who was knowledgeable. I ended up walking out with a Scorpion half helmet for about $29.00 less than the stated price and about $30.00- 40.00 cheaper than other dealers in the area! Will be going back for other parts/service in the future.
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"I went in Saturday Dec. 5th and fell in love with the gxsr 600 and Jeff's service was great. He offered me all my options got my telephone number and contacted me with what he can do to get me that bike. GREAT SALES person!!" – Fermin S.
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I was a bit hesitant in bringing in my bike to get new tires based on the reviews posted here as well as word of mouth (none who actually had personal experience). Anyway, they let me purchase my hard to find tires over the phone and at a good price and did a good job with the install as well. I'll definitely come back next time based on this experience. The folks were very nice and professional and they fact that they threw in a wash for my dirty bike was a nice bonus.
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This is my personal experience and this is not meant to dispute anyone's personal experience. I'm a huge bargain shopper, before I buy anything I always check online prices. Also, I am a first time rider so I was very careful and did a lot of due diligence when I bought my parts/accessories. I recently bought at Alamo Cycle-Plex (ACP), a Scorpion helmet EXO 700 Blk Chameleon (paid $169ish - online around $249), J.Rocket Reactor jacket (paid $90ish - online $178ish), Cobra freeway bars (paid $150ish - online $170ish), Mentzlers Marathon tires (less than $10-$20 off best online price) for my Honda VT1100C2 Sabre. I searched on several sites including Motorcycle-Superstore and BikeBandits, etc and found some very competitive pricing. When I call Alamo Cycle-plex and told them the price I found, I was given a much better price, sometimes over $100 off the price that I was quoted online. (Using 50% off coupon) Each time I called I gave them the best price I could find online and they beat it. Also, they email a coupon to you if you sign up to receive their specials. I highly recommend this. I saved 50% off of my jacket when I bought it. It retails for $180 plus depending on vendor. I got for around $90 w/ coupon. Awesome deal. Also, I forgot to bring a 30% off coupon on parts/accessories and only received the in-store 20% off discount, still a great price for Cobra freeway bars, around $150ish. I called and spoke with a manager in sales and he said that he will honor the 30% off coupon and give me back 10% from my previous purchase of the bars and gloves. I was not expecting this sort of customer service but I felt that it didn't hurt to ask. Now, I have read the negative reviews regarding service and I had just bought tires from ACP and needed to get them installed. Despite the reviews and after speaking with the service manager, I had them installed at ACP. They did a great job for a great price ($29 per tire plus parts and taxes). Before I brought my bike, I spoke with the service manager about the reviews and my reluctance. He was very understanding and gave me his personal assurance that all will be done correctly. I believed him and he was right. I had a mechanically experience friend inspect the bike and he said the work was done well. So my personal experience is that ACP is a great store to find bargain prices and they have a good management team. I would highly recommend ACP. I would strongly suggest that you always ask what the final price will be on any service job and leave no room for misunderstanding or false assumptions. Here's an example, they have an oil change special for $19.99 but this doesn't include parts, only labor. Now if I hadn't asked, then I would have been surprised by the final price. I chose not to have it done there and do it myself. Had I assumed that the special included parts then I would have had rec'd a big surprise. So ask, ask, ask and never assume, this would be for anyplace you do business with. FYI, while I was having my tires installed I asked other patrons about their past/current experiences. Those that I spoke with said they were/are happy with ACP. Ride Safe, Michael
